Since all my picks are made to order I do not offer a refund or exchange. In some cases however I make an exception and provide another model/design/variation if the player truely feels he made a bad choice. An exchange can also be made if there is an inherent flaw in the product such as structural weakness that had not showed through the manufacturing process. Returns and exchanges are at my sole discretion since made to order products are by their nature not covered by the EU 'Return of unwanted goods' laws. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. If you want to exchange something please send me an email at


To return your product, you should mail your product to: Turmstr 70 Berlin Berlin Germany 10551. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.